Diarised terms of service

Last updated 15 November 2026.

Diarised is an AI assistant for people's time: founders, CEOs, speakers, consultants and business developers share a link, and their assistant answers questions and books meetings for them. It's run by VerdanTech (Pty) Ltd, a company registered in South Africa (registration number 2022/224559/07). In these terms "we" means VerdanTech, and "you" means whoever uses Diarised: the people who have a page and an assistant on it, the people who help them, and the people who chat, send requests or book through a page. By using Diarised you agree to these terms. How Diarised handles your information explains what we do with personal information and forms part of these terms.

If you chat, send a request or book through someone's page

• The assistant you chat with is an AI. It answers from information the person has approved, but it can still get things wrong. Check anything important, such as fees, dates or what's included, with them before you rely on it.
• Diarised passes on your request and arranges bookings for the person. Any engagement you agree with them is between you and them; we aren't a party to it.
• A request is a request, not a booking: the person decides. A date held for you while they decide is held only for the time stated, and an expected answer date is a promise to reply, not to say yes. An answer sent in their name (including an automatic one from their settings) is theirs.
• A booking reserves a time in their calendar. They can reschedule or cancel it, and so can you, using the links in your confirmation email.
• Please give your real name and an email address you use, and don't book times you don't mean to keep.

If you use Diarised yourself

• Keep your sign-in secure. You're responsible for what happens on your account, including what the people you let help on your roles (managers and assistants) do there. In a business account, the owner and admins manage who belongs to it.
• What you put on Diarised stays yours. You allow us to store it, show it to visitors, send it to the AI provider your assistant uses and process it in other ways only to run Diarised for you.
• You're responsible for what you publish: that it's accurate, that you may share it, and that it doesn't mislead anyone. Review your assistant's answers, because it repeats what you approve.
• Decisions on requests (yes, no, a fee, a question, a call), from the app or the buttons in your emails, are sent in your role's name, including those a manager on your role makes and the automatic ones your request types' rules make. Keep those rules and your promised reply times realistic.
• You're responsible for your dealings with the people who contact you, including replying to requests and keeping the meetings you accept. For their personal information, you decide why it's collected, and we process it on your behalf as the privacy page describes.

Your network

• Add and import only people you know, and only details you may keep. By importing a file, you confirm that you're allowed to keep the contacts in it and to use them as these terms and the privacy page describe.
• Upload only files you're entitled to use: for LinkedIn, the copy of your own connections that LinkedIn gives you. Don't use Diarised to gather people's details from sites or services that don't allow it.
• For the people in your network, you decide why their details are kept, and you're responsible for keeping them accurate, for telling people where the law expects it (Diarised offers a short note after each import), and for answering their requests to see, correct or remove them. We process them on your behalf, as the privacy page describes.
• You're responsible for the information you keep about other people in your network: record only what you're entitled to keep.
• Don't use your network to send bulk or unsolicited marketing. Diarised contacts people only when you press send, for example a booking invitation.
• If you connect an AI assistant to Diarised, you choose what it may read and do; what it reads goes to its maker under your own agreement with them, and you're responsible for what it adds to your network, as if you'd added it yourself.

Cards and sharing details

• Your card shows what you choose for each role. Put only details on it that you're happy for anyone with the link or QR code to see and save, and keep them accurate.
• People who share their details through your card agree to you keeping them in your network to stay in touch. Use them for that: not for marketing lists, not to sell or pass on. If they remove their details, they're gone from your network and can't be added back that way.
• When you save someone's Diarised card, you get only what their card shows, and they decide whether to take yours.
• Follow-ups are sent in your name, one person at a time, when you press send, to people you've met. Don't use them for bulk, promotional or unsolicited email; you're responsible for what you write. Diarised limits how many go each day.

Calendars

• You can connect Google Calendar, a Microsoft 365 or Outlook.com calendar, or calendar feeds. We use them only as the privacy page describes, and you can disconnect at any time.
• Busy times come from those services and are refreshed every few minutes. We work to avoid double bookings, but we can't guarantee a calendar is always up to date, and we aren't responsible when Google, Microsoft or a feed is unavailable or wrong.
• You can also add busy times yourself, once or every week. They block those times in every role, as your calendars do.

Your assistant's name and picture

• You choose your assistant's name and picture. Use only a picture you have the right to use. Don't pass your assistant off as a real person.
• Your assistant always says it's an AI. Its picture always shows the AI mark.

Acceptable use

Don't use Diarised to:

• break the law, or send spam, scams or harassment;
• pretend to be someone else, or run a page for someone without their permission;
• try to get an assistant to reveal information that wasn't approved for it, or to produce harmful content;
• access pages, accounts or data that aren't yours, scrape the service, or test, overload or break our security;
• copy or resell Diarised, except as the law allows.

AI answers

Your assistant's replies are written by an AI model from a third-party provider (Anthropic or OpenAI, or a model maker through OpenRouter). They aren't professional, legal or financial advice. We limit what the AI can see and test it for mistakes, but no AI is always right.

Plans, trial and payment

• There are two plans, Starter and Pro, paid monthly. The prices are on the plans page in Settings.
• New accounts get a 14-day free trial of Pro, without a card. When it ends, choose a plan to keep your public page, links and assistant working. For 7 days everything carries on as before; after that, until you choose a plan, your public page and links send visitors to Diarised's home page and the assistant stops. Nothing is deleted.
• Without a plan you can still sign in, choose a plan, download all your data and delete your account. A visitor can still cancel a meeting they booked with you. Everything works again as soon as a plan starts.
• PayFast takes payments in rands, on its own pages. The first month is charged when you choose a plan, then the same day each month until you cancel.
• Each plan includes a number of public pages, helpers and assistant conversations a month. Above the month's conversations, your pages offer the time picker and the form, without the assistant, until the next month starts.
• If a payment fails, PayFast tries again and we email you. Everything keeps working for 7 days; if no payment goes through by then, your public page, links and assistant stop until you choose a plan again.
• You can change plan at any time: the next payment is the new amount, and there are no refunds for part of a month. Moving to Starter, you choose which public page stays public and which helper stays, and that applies once the change goes through: the other pages are archived (not deleted; you can restore them on Pro), and the other helpers lose access to your roles.
• A discount code takes the percentage it says off your plan for the time it says (the first month, a number of months, or as long as your plan runs). One code applies at a time, and a new one replaces it only if it's worth more to you. When a discount for a number of months ends, PayFast takes no more payments: choose a plan to continue at the full price. Nobody pays more without choosing to. A 100% code needs no payment; when its free months end, choose a plan to keep your public page and links working.
• Founding members get the discount they were offered (30% off for 12 months from the first payment), as a code.
• A business account can pay for its people. It manages seats and payment, never their content.
• We'll give at least 30 days' notice of any price change.

Cancelling

• Cancel your plan in Settings at any time. No more payments are taken, and your plan runs to the end of the month you paid for. After that your public page and links send visitors to Diarised's home page and the assistant stops, until you choose a plan again. Nothing is deleted.

Changes and availability

• We aim to keep Diarised available and your information safe, but we can't promise it will never be interrupted. We may change, add or remove features as the service develops.
• If we change these terms in a way that matters to you, we'll tell account holders by email or in Diarised at least 14 days before the change applies. Using Diarised after that means you accept the new terms.

Ending your use

• You can stop using Diarised at any time. Download your data and delete your account in Settings: after 7 days to change your mind, we delete your information as the privacy page describes, and cancel your plan.
• We may suspend or close an account or a page that breaks these terms or puts other people or the service at risk. Where it's safe to, we'll tell you why first and give you a chance to put it right.

Responsibility

• Diarised is provided as it is. As far as the law allows, we aren't liable for indirect or consequential losses, such as lost income or opportunities, or for losses caused by AI answers, by other services you connect, or by the speakers, consultants and visitors who use Diarised.
• As far as the law allows, our total liability to you is limited to the fees you paid us in the 12 months before the claim.
• Nothing in these terms takes away rights you have under the Consumer Protection Act, the Protection of Personal Information Act or other law that can't be excluded.

The law that applies

These terms are governed by the law of South Africa, and the courts of South Africa have jurisdiction.

Contact

Questions about these terms: hello@diarised.si. VerdanTech (Pty) Ltd, 117 Stilgelee Avenue, Die Wilgers, Pretoria, 0081, South Africa.